Terms & conditions

Controlling terms

Buyer expressly agrees that seller’s invoice and these terms and conditions of sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the invoice and no different or additional terms or conditions in buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these terms and conditions of sale shall be binding upon seller.

Acceptance of orders

Seller may accept buyer’s offer to purchase and shall be bound to supply the applicable goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the goods to cai or by any other statement, act or course of conduct which constitutes acceptance under applicable law.


Unless otherwise indicated on the face of the invoice, all prices are quoted on a per pound basis. Buyer is responsible for any tax or government charges imposed upon the sale or transfer of the product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to seller under any other agreement.


Please note all dates or periods given for delivery are an indication only. Our policy is to try and despatch all orders within 3 working days. If for any reason products are not available when the order is placed they will be sent to you as soon as possible. This could take up to 30 days after order is placed.

Whilst we do our upmost best to adhere to these guidelines there maybe delays due to third parties if this occurs then hair and beauty shop will contact you as soon as possible and provided we do this will not be liable for any delay. If there is a huge delay you may end the transaction as stated in our returns/refund section.

We do deliver international however this will be to our discretion. Please note there are restrictions on certain products for certain destinations, please check before ordering products.

You may also be subject for import duties and taxes which occur when the items reach that particular destination, we are obliged to note that we have no control over afore mentioned charges and cannot predict any costs. It would be your responsibility for payment of such duties and taxes. We would advise you to contact your local customs office for further information before purchasing.

All applicable laws and regulations of the country you are purchasing for must be complied with, we shall not be responsible nor liable if any of these laws are broken.

If your delivery is delivered late you may cancel the order if any of the following circumstances have occurred; hair and beauty shop have failed delivery within the delivery deadline, all relevant circumstances must be taken into account, if we have refused to deliver the products.

If you wish not to cancel the order another reasonable delivery date can be set. If you decide to cancel the order a refund will be given, if items have been received they must be returned to hair and beauty shop before a refund and costing of return postage will be refunded.

Cancellation or modification

The customer shall have the right to cancel the order for the goods, or any part of the goods, which have not yet been dispatched to the customer. The cancellation shall be made in writing. Without prejudice to the generality of the foregoing, the customer shall pay such charges or that part of the charges for goods which have been delivered to the customer or, on the deemed date of service of the notice of cancellation, are already in transit and the costs of materials which the supplier has purchased to fulfil the order for the goods and which cannot be used for other orders or be returned to the supplier of those materials for a refund. For the avoidance of doubt the customer shall not be liable for any loss of anticipated profits or any consequential loss.

Warranty and disclaimer

Seller warrants that the purchased product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the invoice, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.

Limitation of liability

Buyer acknowledges and agrees that seller’s liability for any claims with respect to the products shall not exceed the amount paid by buyer for the products under the invoice. Such limitations on seller’s liability here under shall apply even if seller’s liability is due in whole or in part to its own negligence. Any action by or on behalf of buyer or its successors or assigns for breach of this document must be commenced within one (1) year after the cause of action as accrued.


Buyer shall defend, indemnify and hold harmless seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defence arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in product caused by any alteration or modification thereof by buyer with or without seller’s consent, or improper handling or storage by buyer, the breach of any term or condition stated herein, buyer’s failure to label product or buyer’s improper labelling of product regardless of whether the labelling was done with or without the advice of seller, or any act or omission of buyer including any claims for or resulting from any injury to person (including death) or damage to property or for economic loss, several or comparative negligence, breach of agreement, breach of warranty or other breach of duty of or by indemnitee or as a result of indemnitee’s strict or other product liability. The foregoing indemnification shall not be construed to eliminate or in any way reduce any other indemnification or right which indemnitee has by law.

Return Policy

Products to be returned with in at least 14 days. if you buy goods which have an unsuitable specification which was not apparent from our website, we will accept the return of the goods in good condition and refund any money paid for the goods along with delivery charges. We will endeavour to deliver goods to you within 3-5 working days. However goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

Should delivery be delayed for more than 21 days we will contact you as soon as practical giving you the option to cancel your order or to continue waiting for delivery.

As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.

IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform us within 7 days. Our Customer Services Department will arrange collection of these goods and we will replace the goods at no charge or refund any money paid for the goods. Please download, fill out and enclose a return form with your goods.


If the goods returned under this clause 9 are found to be in full working order these will be returned to you and we reserve the right to charge an administration fee of 15% of the price of the goods along with the cost of carriage.

The price for the goods will be as stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.